Front Desk Agent Crowne Plaza Hotels & Resorts

Your day-to-day:

As a Front Desk Agent, you ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You ll also create a warm atmosphere that makes our guests feel at home, always.

• Check guests in, issue room keys, and provide information on hotel services and room location|
• Ensure required identification is taken from guests at check-in in line with local legislative requirements|
• Answer phones in a prompt and courteous manner|
• Up-sell rooms where possible to maximize hotel revenue|
• Answer, record, and process all guest calls, messages, requests, questions, or concerns|
• Record guest preferences in the system|
• Check guests out, including resolving any late or disputed charges|
• Accurately process all cash and credit card transactions using established procedures|
• Issue, control, and release guest safe deposit boxes in line with hotel procedures|
• Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|
• Take action to solve guest problems/complaints using appropriate service recovery guidelines|
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

What we need from you

• Minimum education of Bachelor's degree in Hotel Management or relevant degree.
• Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel
• Have good English communication skills both in written and spoken
• Pleasant personality with good communication and interpersonal skills
• Strong interpersonal and problem-solving abilities are essential.
• Prior experience working with Opera or a related system