Fragrances Consultant Chalhoub Group

Our Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.

Key Responsibilities

• Drive the business:
• Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
• Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.
• Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities
• Promote the Group s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
• To have an understanding of brand s online offers and activities
• Participate to the brand s events when required inside or outside the store and push fragrance sales during events, promotions and launches.
• Be flexible to support other stores and team members when required
• Stay ahead of latest trends, products and competitors
• Customer Centricity:
• Take ownership of the customer s experience by delivering an exceptional service and brining to life the brand s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert s advice, proactively catering to customers needs, interests and preferences.
• Demonstrate usage and bene ts of various brands and products in alignment with the retail policies.
• Use clienteling techniques and tools to virtually connect with customers, build one-on-one relationships based on trust to drive loyalty. (Such techniques and tools include messaging, (virtual) shopping appointments, etc.)
• Operational Excellence:
• Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand s VM guidelines
• Report stock shortages using the stock order form and ensure stock receipt as per set procedures.
• Generate and maintain daily sales reports, post launch sales tracking and sell-out tracking at store level
• Prepare and process e-commerce orders fulfillment from the store within the set SLAs in terms of time and quality
• Demonstrate understanding of the available technological tools and use them to enhance the customer experience both in and out of the store (Clienteling app, OMS, etc.)
• Attend all kinds of product FR product knowledge trainings provided by the brand, company (levelled at Chalhoub University) and on Axonify in order to improve their performance/ skills.