Food Runner

The Lighthouse Restaurant LLC

Department: FOH
Reporting to: Supervisor

Purpose of the role:

To work sections as assigned, under the guidance of Supervisor and/or Assistant Manager, to the best of abilities and delivering a memorable experience for every guest served and assisted. Delivering food orders from the kitchen to customers' tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff. Communicating food orders to chefs, paying
attention to priorities.

Key Areas of Responsibilities:

Responsibility and authority

Reports to Supervisor or/and Assistant Restaurant manager.

Daily Operations

To ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
To take food and beverage orders and to punch them in relevant POS system.
To attend pre-service briefings for daily updates.
To ensure that mis-en-place levels are kept to standards and fully stocked.
To meet and greet guests in a professional and welcoming manner.
To ensure that the service station is stocked and tidy at all times, ensuring well-organized service.
To communicate clearly and effectively by both the guests and colleagues.
To ensure that any matters relevant to guest satisfaction are communicated appropriately, allowing for corrective measures to be taken.
To serve food and beverage according to guest s needs & expectations.
To ensure that tables are cleared and re-set for the second seating.
To ensure that guests are presented with correct bills promptly and accurately.
To bid farewell to all guests and gain returning customers.
To maintain a high standard of personal appearance and hygiene at all times.
Establish and maintain a good rapport and working relationship with all staff and all other departments and suppliers.
Provide a courteous, professional, attentive and efficient service at all times with all departments and customers.
Complete any tasks assigned by the manager and follow up to ensure completion.

Professional Requirements

Demonstrate good moral fitness and ethical standards.
Must possess knowledge of principles and processes for providing customer services.
Ability to act on own initiative and handle stress well.
Highly skilled in taking orders and relaying to kitchen and baristas/bartenders.
Thorough understanding of preparing and serving specialty foods
Excellent skills and knowledge in maintaining cleanliness and personal hygiene standards
In-depth product knowledge of different kinds of food and beverages
Own initiative to follow up and learn about other aspects of the business such as the retail/concept
store products to improve sales and customer service.

Qualifications & Experience

Proven ability to communicate with kitchen staff, provide orders to customers, collect funds, and
maintain proper accountability for orders and funds.
Substantial knowledge of accepting credit card payments and working point of sale registers to accurately secure payment and funds control.
Exceptional verbal and written communication skills.
Dedicated and meticulous high level of accurateness and attention to detail.
Fluent in English.
Skilled in MS Word, Excel and Internet.