Floor Supervisor

client of Hirelabanese

Key Responsibilities:

• Supervise and coordinate the activities of floor staff to ensure efficient service.
• Greet and interact with guests, addressing complaints or requests promptly and professionally.
• Monitor staff performance, provide feedback, and assist with training and development.
• Ensure compliance with service standards, policies, and safety regulations.
• Oversee floor cleanliness, table setups, and overall presentation.
• Assist in staff scheduling, shift management, and task delegation.
• Support team members during busy service periods.
• Work closely with management to improve customer satisfaction and operational efficiency.
• Handle cash, billing, or reporting duties as required (depending on business type).