Flight Controller Fly Dubai

Coordinates with UAE Advance Passenger Information (API) cases for both HUB/ Outstation including their system outage, and upload API batch file on the portal for any stations who are unable to transmit it.

• Manages and directs inbound information flows to relevant departments to optimize performance.
• Provides a first call on process issues related to flight control for outstations around the network and providing trouble shooting expertise.
• Acts as focal point for management of disruption ensuring communication channels remain open and are provided with most up to date data.
• Ensures flight schedulers in run on timely manner for online check-in, through check-in, and schedule timing are matching to flight system.
• Responsible for the maintenance of all relevant system tables for the storage address and other data by station.
• Actions all requirements related to helpdesk/call center/Reservation.
• Reports all challenges and issues related to API outage/documentation authority/stations and Hub system issues.
• Coordinates close working relationship with Centralized Load Control (CLC) function ensuring payload planning and execution help maximize performance, .
• Monitors aircraft configuration and affected unserviceable seats for each flight and liaise with Network Control Centre (NCC) if any changes to update sprint with the accurate changes.