Field service Representative NALCO An Ecolab Company

As Field Service Representative in the Downstream division at Nalco Water, you play a critical role in delivering specialized water treatment and process chemical solutions to clients in the oil refining, petrochemical, and gas processing industries. You work closely with site operations, sales representatives, account managers, and technical teams to ensure optimal system performance, compliance, and operational efficiency.

Your responsibilities include monitoring and improving chemical treatment programs, troubleshooting operational issues, performing on-site testing and data analysis, and supporting the implementation of new technologies. You are a key technical partner for customer sites, ensuring safe and effective use of Nalco s products and solutions.

What s in it For You:

• The opportunity to take on some of the world s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do

• Provide on-site technical support for water treatment and process chemical applications.
• Monitor system performance and optimize chemical dosage and treatment strategies.
• Conduct system audits and routine analysis to ensure compliance and efficiency.
• Identify operational challenges, collaborate with site lead and technical consultant to recommend solutions to improve reliability and performance.
• Collaborate with the account manager to deliver value and meet customer goals.
• Support troubleshooting, root cause analysis, and implementation of corrective actions.
• Maintain strong customer relationships and promote a culture of safety and innovation.