Job Description

Roles & Responsibilities

Role Overview

Installation, Service, and support of Rapiscan X-RAY screening systems in UAE/MEA region. This role will have primary responsibility for supporting all X-ray and Trace product lines of Rapiscan systems deployed across multiple projects.

Responsibilities

Working on Rapiscan’s Product Line:

Installation, commissioning and service support of Rapiscan’s X-ray and Trace systems in UAE/MEA.

Carry out service site surveys prior to installations and professional site reports.

Fitting, system diagnosis, troubleshooting and fault finding on Detection systems & sub systems, carrying out the repair, maintenance and overhaul as necessary elements of Detection systems and escalation for rectification of system issues.

Documentation: Completing technical documentation including service reports, engineering change requests & inputting service data to a simple functional database, Ensure timely completion of Field Modification Instructions and Planned Maintenance, corrective repair and Service inspections documentation

Carries out all preventive and corrective maintenance works and attends all call-outs.

Detailed failure analysis activities, including investigation / reporting / resolution

Spare parts recommendations to management for different service levels or periodic service intervals

Makes sure to submit service reports and non-conformance reports as required without delay

Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.

Take part in other departmental ad-hoc duties when required including special projects.

Customer skills: Daily interface with operators, technicians and BHS managers on equipment status issues.

Adhere to all Health & Safety requirements of the company and at customer’s site.

Responsible for all technical decisions.

Reach out to Engineering / PLM on technical matters when needed.

Be the focal point in case of requests or disputes.

Formulate and close a technical Incident Report.

Raise Change Requests/Implement/Close as required.

Responsible for distributing information to team members and request permission from stakeholders to complete planned work.

provide recommendations to improve work and ensure availability of maintained equipment

Attend technical meetings upon request.

Qualifications

BSc in Electrical or Mechanical Engineering.

Post graduate qualification in Electrical engineering is desirable.

A recognised qualification in an IT (Microsoft, cisco etc) a plus.

A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline.

3-4 years of experience in field service environment, x-ray industry is highly desired.

Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.

Familiarity with test equipment (DVM) and experience with high voltage and x-ray producing equipment preferred.

Maintain clear and concise business communication proficiency, both oral and written

Detail oriented, well organized, and self-motivated with strong interpersonal skills

Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs.

Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.

Flexible schedule based on locations’ contractual operational; non-standard hours including on-call, weekends and holidays required.

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