Facilities Management Supervisor

Zakat, Tax and Customs Authority

Conduct research and implement benchmark studies to identify best practices for facilities management across leading organizations.
Conduct research serving the development of facilities management best practices ensuring the best possible outcomes in all operational and quality areas.
Benchmark against leading practices and incorporate outcomes into ZATCA s policies, procedures, and framework.
Develop standard guidelines for facilities management policies and procedures.
Conduct periodic studies to measure adherence to set policies, procedures, and guidelines.
Conduct periodic research to assess current and future needs of ZATCA to support development of detailed operational and maintenance plans.
Build strategies that allow ZATCA to select the right type of outsourced services.
Conduct periodic research to assess market needs, trends, and existing top global services providers.
Evaluate service providers periodically to select best-fit providers to meet ZATCA s requirements.
Establish criteria for evaluating service providers, aligned with ZATCA s objectives.
Conduct periodic reviews to evaluate service providers compliance and performance.
Develop corrective actions to address service provider non-compliance or poor performance.
Monitor service providers implementation of preventive and corrective maintenance plans.
Perform random site visits to check project execution and recommend corrective actions if needed.
Supervise service providers in their activities and provide guidance where needed.
Supervise operation & maintenance activities and ensure alignment with ZATCA s SLA to create effectiveness.
Supervise the cost and budget of service providers to ensure efficiency.
Recommend needed modifications in scope of work or operations to meet objectives.
br>Key Activities
Conduct research and implement benchmark studies to identify best practices for facilities management.
Benchmark against leading practices and incorporate results into ZATCA s framework.
Develop guidelines and standard operating procedures for facilities management.
Build strategies to allow ZATCA to select the right type of outsourced services.
Conduct research to assess market needs and evaluate top service providers.
Evaluate service providers periodically and ensure compliance.
Conduct corrective measures when needed.
Supervise implementation of preventive and corrective maintenance plans.
Perform random site visits and provide recommendations.
Monitor service providers cost, budget, and compliance with SLA.
Recommend modifications in operations to ensure continuous improvement.