Experienced Associate l Consultative Businesses Deloitte

Key Responsibilities

Learning Programme Coordination & Administration

• Create, maintain, and update a program roster for all planned programs to ensure accurate and real-time status.
• Develop and manage detailed program checklists, proactively tracking each step to ensure timely completion.
• Support L&D BPs in calendar and invite management, including sending invitations to learners, facilitators, and stakeholders, tracking acceptance, and following up as necessary.
• Coordinate with vendors for quotations, proposals, logistics, and finalization of Business Relationship requests.
• Collect, organize, raise and securely save all relevant documentation such as contracts, proposals, purchase requests, invoices, and approvals.

Learning Logistics & Event Support

• Assist in venue booking, material preparation incl. printing needs, ordering stationary/ materials and goodies, and managing food specifications considering participant nationalities.
• Coordinate transportation logistics such as air & ground travel services based on participant surveys.
• Liaise with administrative teams to ensure timely updates on travel sheets and programme schedules.
• Create and manage communication templates for pre- and post-learning communications.
• Set up communication channels/ groups and pre-programme surveys to facilitate participant engagement.
• Provide on-the-ground support during classroom sessions, including attendance tracking and issue escalation.
• Support virtual learning sessions by managing invites, Zoom links, attendance, technical assistance, and chat moderation.

Post-Programme Activities

• Distribute post-session materials, survey links, and session recordings.
• Update attendance records and save all learning materials in designated folders.
• Send thank-you communications to facilitators and participants.

Administering the Policy & Query, Expenses management processes

• Respond to queries related to learning policies, certification allowances, and reimbursement processes.
• Support the nomination process and participant communication for various learning programs.
• Handle certification tracking and completion status reporting.

Reporting & Compliance

• Maintain accurate learning databases and generate completion status reports.
• Track mandatory learning compliance, including Risk learning curricula for new joiners across the business.
• Send reminders and escalate incomplete learning cases (incl. Risk & Compliance) to the relevant BPs, leadership teams such as business and People & Purpose.
• Coordinate with Risk and Audit teams to ensure training compliance and reporting accuracy.
• Prepare and submit quarterly headcount reports for legal and government compliance.
• Support central learning courses, member firm-wide initiatives, and related communications.