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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As Experience Host, I will assume full responsibility for the efficient operation in the following:
- Communicates between, organizer, supervisor, guide, and confidant to all hosts within the department.
- Conducts excursions and activities inside and outside of the resort in a safe and efficient manner that provides a high standard of service to the guest.
- Provides accurate information about available activities at the resort, gym usage, equipment usage rules and regulations.
- Gives exceptional service to go beyond the expectations of all guests.
- Presents and introduces the activities compendium and or activity schedule to guests, suggesting suitable activities that provide for a personalized experience and answering questions regarding activities.
- Checks and cleans all equipment used during any activity or recreational event.
- Reports any damage or excessive wear for proper replacement of recreation equipment to Experiences Manager.
- Maintains knowledge of all emergency evacuation drills according to resort policies.
- Reports any health or safety hazards to the Experiences Manager.
- Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
- Strictly adhere to LQA standards and guest comments.
Desired Candidate Profile
To execute the position of Experience Host, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:
- High school diploma or equivalent and at least 1 year experience in a similar hotel operational role. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include MS Office Word, Excel, PowerPoint and Outlook.
- Familiar with various hotel systems including POS, PMS and CRM platforms. I have good knowledge on how to swim. I have knowledge of hospitality operations, including emergency evacuation drills.
- Fluent in English.
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Experience Host
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