Patient Experience Executive - UAE National Only NMC healthcare LLC

Job Description

To provide a range of reception intake and associated administrative services pertaining to incoming patients. The customer office executive will answer and direct incoming calls to appropriate individuals. Perform specified routine procedures such as greeting and referring patients, answering routine/administrative inquiries, and general office support activities as appropriate

Responsibilities

Greets patients or their families and finds out the nature of their enquiry.
Provides information to assist patients or refer them to appropriate contact, either in the organization or
elsewhere.
Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
Develops and maintains the feedback/complaint procedure for customers to use and receive redressal.
Communicates all information to Floor Supervisor on daily basis.
Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by
providing a friendly environment.
Provides Information about medical insurance coverage to patients and check the same diligently before
sending the patient to the doctor.
Investigates patient/visitor concerns and implements appropriate courses of action.
Keeps accurate records of discussions or correspondence with customers.
Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster Perform other related duties incidental to the work described herein as and when assigned by the higher
authorities.3.12 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital
management to comply those requirements
Work accordance with the documented OSH procedures and instructions, specific responsibilities
Be familiar with emergency and evacuation procedures
Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk
assessments, incident reports
Comply with Waste management procedures and policies
Attend applicable OSH/Infection control training programs, mock drills and awareness programs
Use of appropriate personal protective equipment and safety systems