Executive Office Manager Marriott International

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

Assists managers in preparation of various reports and presentations.

Assists with the design and preparation of statistical reports as needed.

Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

Makes new files, maintains existing files.

Maintains giveaway/donation files and assists in making reservations.

Provides administrative support to manager/s and department.

Supporting Correspondence

Composes, produces and signs correspondence on routine matters.

Produces and distributes correspondence as required.

Answers department phones.

Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

Sorts and distributes mail.

Ensuring Exceptional Customer Service

Providing services that are above and beyond for customer satisfaction and retention.

Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.

Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

Ensures VIP amenity requests from GM/DOPS are handled in timely manner.

Signs for managers and release, with specific permission.

Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.

Analyzes information and evaluating results to choose the best solution and solve problems.

Attends meetings to plan, organize, prioritize, coordinate and manage activities.

Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.

Informs and/or updates the executives and peers on relevant information in a timely manner.