Executive Manager - Change Implementation and Project Delivery

Urban Ridge Supplies

In this role, your key responsibilities include
:

• Programme Management - Identify, drive and lead the end-to-end delivery of strategic initiatives and transformation programmes to enhance customer experience, boost sales performance and improve operational efficiency across customer journeys within the Group. Manage business process transformation projects and the delivery of strategic initiatives ensuring alignment with enterprise transformation goals, regulatory requirements, and client-centric outcomes. Collaborate with Business stakeholders, Product and Channel owners and Risk and control functions to ensure processes and / or system changes are in line with efficient, lean and customer-centric principles. Define, manage and monitor project KPIs to ensure project OKRs are clearly articulated, measurable and time bound, and that achievements and value-delivery is sustained post-implementation. Ensure regulatory compliance and market relevance by integrating the latest regulatory developments and industry best practices into all processes and enablement platforms within the scope of responsibility.
  
• Performance Management - Drive a performance culture geared towards innovation, challenging the status quo and conventional thinking, and driving continuous improvement across all facets of the business. Conduct post-implementation reviews including project performance evaluations compared to pre-project metrics and market benchmarks and suggest further improvements on an ongoing basis. Ensure that any post-implementation issues are identified and addressed by the relevant design teams and project managers. Identify lessons learned and recommend enhancements to maximize long-term value, and propose new KPIs to support the changes across sales, service and support teams. For key processes, produce and maintain process blueprints, that would be critical in future process enhancements, scalability and knowledge transfer.
  
• Risk Management - Collaborate with Compliance, Risk, Legal, Internal Audit, and Governance, Policy and Control teams to ensure that all new and existing processes comply with bank-wide standards, policies, risk appetite and regulatory framework. Lead the integration of new policies and regulatory requirements by maintaining accurate, up-to-date internal documentation and ensuring seamless cross-referencing across Group Policies, Standard Operating Procedures (SOPs), and operational guidelines. Promote a culture of proactive risk management by embedding risk considerations into project planning, execution, and post-implementation reviews, ensuring that transformation initiatives are both innovative and compliant.
  
• Stakeholder Management - Cultivate and manage strategic relationships with internal and external stakeholders across Private Banking to ensure alignment with business objectives and to consistently deliver service excellence. Act as the primary liaison for business teams following major project rollouts, product enhancements, and process improvements while ensuring smooth transitions, issue resolution, and sustained adoption. Lead the development and delivery of training programs and knowledge-sharing initiatives to support business readiness and capability building across impacted teams. Champion stakeholder engagement by fostering collaboration, transparency, and shared ownership of transformation outcomes.
  
• People Management - Manage self and team in line with ADCB s people management policies, procedures, processes and practices to ensure adherence and to maximise own and employee contribution to business performance. Manage the effective achievement of the team s objectives through setting individual objectives, managing performance, developing the team and providing formal and informal feedback to maximise overall performance, engagement and motivation.
  
• Policies, Processes, Systems and Procedures - Recommend and implement improvements to departmental policies, procedures and processes covering all areas of activity so that all relevant procedural requirements are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation
  
• Continuous Improvement - Identify opportunities to contribute to organisational and departmental change initiatives, programmes and projects taking into account best practice and standards in the business environment
  
• Customer Service - Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank s required levels of service in all internal and external customer interaction