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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As Executive Lounge Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
- Process accurately check-ins and check-out
- Ensure that all Guest supplies and amenities are offered and replenished to the required standards
- Stay current with all hotel services as well as VIP requests and special events
- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
- Project a professional manner with an emphasis on hospitality and Guest service
- Comply with Hotel security, fire regulations and all health and safety legislation
- Executive tasks as instructed by the Executive Lounge Supervisor or Manager
- Serve your role and Team in an environmentally-conscience manner
Desired Candidate Profile
Previous Front Office experience in the hotel, leisure or retail sector
- Previous Food & Beverage Experience
- Calm, efficient and organised
- Excellent personal presentation and communication skills
- A passion for delivering exceptional levels of Guest service
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- HR
- Human Relations
- Industrial Relations
Keywords
- Executive Lounge Receptionist
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Hilton Hotels
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
https://hilton.taleo.net/careersection/hww_cs_internal_global/jobdetail.ftl?job=2337536&lang=en