Job Description

Roles & Responsibilities

Job Summary

Responsible for ensuring effective communication between Managing Director with hotel staff, guests, vendors and the Executive office, and assisting in the operation of Managing Director's office in accordance with hotel policy.

Essential Duties and Responsibilities

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level on a daily basis.
Compose, edit and type Managing Director s correspondence.
Take and transcribe dictation and written drafts of correspondence and other documents from the Managing Director in an accurate and confidential manner.
Reproduce documents ~ photocopier.
Coordinate reservations for VIPs and re-invited guests.
Interact with people beyond giving and receiving instructions, particularly interaction with the Managing Director, other hotel personnel, and guests in completing assignments and resolving staff and guest complaints.
Schedule appointments for Managing Director.
Update and maintain Managing Director s daily appointment calendar.
Take and transcribe minutes at Executive Team meetings.
Maintain all files as they relate to the department, both accurately and confidentially.
Interact in courteous and professional manner with guests, customers, vendors and staff who come in contact with Managing Director's office.
Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
Maintain safety and cleanliness of the work area.
Responsible for the management of guest history information including merging/purging guest profiles and administration of guest preference and glitches process.
Handling all matters pertaining to guest history and to ensure regular maintenance of the guest history and profile database.
To be the link between the guests and all departments at the Hotel prior to arrival, during their stay and after their departure, creating the relationship hospitality at all the time.
To ensure the highest level of service experience will be provided during their stay by the whole hotel, anticipating their needs and looking for every opportunity to Wow the guests experience with uncompromised level of attention to details.
Is a Brand Ambassador at all times and ensures brand integrity and clarity is always maintained.
Models the Corporate culture, vision, mission and core values at all times.

Others

While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates.

Main Requirements:

Well developed leadership competencies.

Strategic thinking, with strong problem solving and organisational skills.

Good communication and presentation skills (written / verbal).

Effective relationship management skills (internal / external)

Strong customers focus skills.

Attention to detail, speed and accuracy

Strong organizational skills and follow-up.

Hotel College Degree / Diploma, other Business related degree or equivalent experience.

Experience in hotel operations preferred

Desired Candidate Profile