Execution & Enablement Manager - MENAT

dLocal

Employer Active

Posted 9 hrs ago

Experience

4 - 9 Years

Job Location

Morocco - Morocco

Education

Bachelor of Science(Computers)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What s the opportunity?
Lead operational excellence across dLocal s Payins network by building and managing long-term, value-driven relationships with processors, acquirers, APM providers, card schemes, and issuers.
Be the primary operational partner manager for key partners, owning partner health, performance improvements, and commercial outcomes.
Work cross-functionally (Customer Success, Commercial AMs, Product, Compliance, Global Payins) to reduce costs, increase approvals and reliability, and deliver best-in-class merchant go-lives.
Drive measurable impact: improve approval rates, reduce latency and costs, lower incident escalation, and accelerate merchant time-to-revenue.
Lead the end-to-end process of identifying, evaluating, negotiating, and implementing new payment methods, as well as optimizing existing solutions, to ensure continuous operational excellence and seamless integration across the business.
What will I be doing?
  • Partner & processor management
  • Own day-to-day operational relationship for assigned partners: onboarding, credential/contract changes, operational migrations, and go-live readiness.
  • Coordinate root-cause investigations and remediation with partners and internal teams to resolve business and technical blockers.
  • Coordinate with Business Assurance and relay processor feedback; support market-specific needs and practices to improve continuity.
  • Enablement & commercial responsibilities
  • Negotiate pricing, SLAs and special commercial terms; enable partner features and new payment flows.
  • Manage the fines process: track, upload evidence, and ensure card-scheme mandates are implemented.
  • Merchant-facing operational support
  • Provide hands-on enablement and hypercare for merchant integrations and go-lives; act as the escalation contact for CS and AM teams during critical incidents.
  • Performance optimization & market intelligence
  • Analyze rejection reasons, partner performance, and routing to implement initiatives that increase approvals and reduce costs.
  • Identify and help integrate new operational capabilities (new tenders, features) and benchmark partner performance against market standards.
  • Governance, reporting & continuous improvement
  • Maintain and drive the Partners Health Matrix; run health reviews and deliver action plans.
  • Report progress, risks and outcomes to stakeholders; own core KPIs and continuous improvement initiatives.

Desired Candidate Profile

  • 4 6+ years in payments/fintech operations, partner/processor or issuing and acquiring management (experience with card schemes and APMs strongly preferred).
  • Proven ability to negotiate pricing, SLAs and commercial agreements with partners.
  • Strong understanding of payment flows and operations (APIs, webhooks, credentials, routing, settlement, reconciliation); comfortable working with Product and Engineering.
  • Data-driven mindset with strong root-cause analysis skills.
  • Proficient with Excel/Sheets; SQL or BI tools a plus.
  • Working knowledge of scheme mandates, fines processes, and operational compliance (AML/KYC considerations).
  • Excellent communication and ability to influence across functions and with external partners.
  • Experience leading cross-functional programs, merchant go-lives, and driving actions under tight timelines.
  • Bias for action, ownership, strong organisation, and ability to operate across time zones and manage multiple initiatives.
  • Bachelor s degree in Business, Computer Science, Engineering, Economics, or related field; fluency in English (additional languages a plus).

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Finance
  • Treasury

Keywords

  • Execution & Enablement Manager - MENAT

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dLocal

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world s fastest-growing, emerging markets.
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

Read More

https://jobs.lever.co/dlocal/d9396720-a449-4b75-b151-20d61544863d

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