Events Service Expert, PRE OPENING Marriott International

POSITION SUMMARY

Our jobs aren t just about serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique. Our Event Service Expert is skilled in a wide range of event functions with responsibility for making sure the event is well-executed from start to finish. Whether setting up or breaking down the materials, transporting supplies, taking orders, interacting with guests, or anything in between, the Event Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Event Service Experts to get it right for our guests and our business each and every time.

SCOPE / BUSINESS CONTEXT

• A Full Time position
• Number of Direct Reports N/A
• Titles of Direct Reports N/A

CANDIDATE PROFILE

Experience:

• Min 1-year related work experience

Skills and Knowledge

• Team Work
• Customer Service Orientation
• Diversity Relations
• Interpersonal Skills Dependability
• Positive Demeanor
• Presentation
• Integrity
• Safety Orientation
• Adaptability/Flexibility
• Stress Tolerance

Education or Certification

• Higher Education, Diploma or equivalent

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position

General Food and Beverage Services

1. Follow appropriate procedures for serving alcohol, follow local Training and Guidance
2. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
3. Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
4. Perform other reasonable duties as requested.

Banquet Room Set-up

1. Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
2. Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts with specified tools, wares and equipment according to company standards.
3. Set up, operate, and troubleshoot audio-visual (AV), projection, lighting, and conferencing equipment, devices, and systems, ensuring all equipment is operational prior to use.
4. All Event service expert will be required to completely familiarize themselves with the location of each function room and related areas and the various types of set up to include the following: school style, theatre style, conference style, U-Shape, Hollow square, hollow rectangle, banquet style, different types of buffets set up, coffee break.
5. Set up and handling tables, i.e. round, rectangle, buffet etc. Service, breakdown and vacuuming of all department functions area to include meetings rooms, breakfast, lunch, dinner, receptions, banquet hall, dance floor, exhibits, general cleaning of all area and outdoor catering.
6. To ensure that all equipment, fixture and furniture are handled with great care.

Banquet Room Bussing and Cleaning

1. Bus tables by removing and separating tableware, chinaware, glassware, and flatware.
2. Monitor tableware to ensure it is presentable to guests, including checking for cleanliness, cracks, and chips.
3. Break-down, remove, and secure AV equipment and related equipment, devices, and systems promptly following an event.

Banquets

1. Respond to and try to fulfill any special banquet event arrangements requested by guest.
2. Replenish buffet items to ensure consistency and freshness in presentation from opening to closing.
3. Follow up on special banquet event arrangements requested by guest to ensure compliance.
4. Assist and instruct guests/customers regarding proper usage and operation of AV equipment and Internet.

Closing

1. Secure liquors, beers, wines, coolers, cabinets, and storage areas.
2. Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.

Steps of Service

1. Check in with guests to ensure satisfaction with each food course and/or beverages.
2. Monitor and maintain the cleanliness of assigned tables and work areas including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.

This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).