ETIC, Quality & Process Improvement - Senior Associate
PricewaterhouseCoopers
Employer Active
Posted 15 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
Establish a quality management system for the Managed Services team, across Middle East
Design and implement quality assurance strategies aligned with ITIL and ISO standards.
Conduct quality audits and reviews across the managed services team to ensure adherence to defined processes.
Support service setup with quality gates including scope agreement, resourcing, and reporting structures.
Collaborate with stakeholders to define KPIs and monitor quality performance metrics.
Facilitate root cause analysis and corrective action planning for identified gaps.
Maintain documentation control and configuration management practices.
Provide training and coaching on quality standards and best practices.
Required Skills & Competencies:
Strong understanding of quality frameworks: ITIL / ISO20000 / CMMI for Services / ISO 9001.
Experience in process improvement and quality governance in delivery environments.
Familiarity with Agile methodologies (Scrum, SAFe).
Excellent analytical, documentation, and communication skills.
Ability to work cross-functionally in a matrixed environment.
Certifications / Knowledge (At least 2 are preferred):
Certified Six Sigma Green Belt
ISO 9001 - Quality Management Systems
ISO2000 - IT Service Management
CMMI for Services
ITIL Foundation (especially relevant for managed services)
Desired Candidate Profile
Required Skills & Competencies:
Strong understanding of quality frameworks: ITIL / ISO20000 / CMMI for Services / ISO 9001.
Experience in process improvement and quality governance in delivery environments.
Familiarity with Agile methodologies (Scrum, SAFe).
Excellent analytical, documentation, and communication skills.
Ability to work cross-functionally in a matrixed environment.
Certifications / Knowledge (At least 2 are preferred):
Certified Six Sigma Green Belt
ISO 9001 - Quality Management Systems
ISO2000 - IT Service Management
CMMI for Services
ITIL Foundation (especially relevant for managed services)
Education & Experience:
Bachelor s degree in Computer Science, Engineering, or related field.
5+ years of experience in service management quality assurance, process improvement, or delivery governance roles.
Company Industry
- Accounting & Auditing
Department / Functional Area
- Quality
- Testing
- QA
- QC
- Inspector
Keywords
- ETIC
- Quality & Process Improvement - Senior Associate
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PricewaterhouseCoopers
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