ERP Application Support
STM
Posted on 14 Oct
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Provide first-line support for ERP application users, resolving technical issues and answering functional queries.
- Monitor ERP system performance and proactively identify, troubleshoot, and resolve application-related problems.
- Collaborate with cross-functional teams to analyze, document, and escalate complex issues to higher-level support or vendors as needed.
- Assist in the configuration, testing, and deployment of ERP modules and updates.
- Maintain detailed records of support requests, resolutions, and system changes using ticketing systems.
- Conduct user training sessions and create user guides to enhance ERP system adoption and efficiency.
- Participate in system audits and ensure compliance with organizational policies and best practices.
- Support data migration, integration, and reporting activities within the ERP environment.
- Contribute to process improvement initiatives by identifying recurring issues and recommending solutions.
- Stay updated on ERP system enhancements, patches, and industry best practices to ensure optimal system performance.
Desired Candidate Profile
Bachelor s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
- 1-3 years of experience in ERP application support or a similar technical support role.
- Strong understanding of ERP systems and business processes in multi-industry environments.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Effective verbal and written communication skills for user support and documentation.
- Ability to work independently and collaboratively within a fast-paced, office-based environment.
- Experience with ticketing systems and support documentation tools.
- Familiarity with database concepts and basic SQL queries.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- Willingness to participate in ongoing training and professional development.
Company Industry
- Consulting
- Management Consulting
- Advisory Services
Department / Functional Area
- ERP
- CRM (IT Software)
Keywords
- ERP Application Support
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