Entertainer

TC

Lead by example by living XPark Values on a day-to-day basis and encourage and help all Entertainers and Referees to do the same.

Regularly step into the shoes of an Entertainer to ensure Supervisor presence is felt on the floor and front of house.

Positively influence and maintain the XPark culture through direct and indirect action as needed.

Take every opportunity to promote the XPark Vision, Values and Culture both internally and externally.

Facilitate a Free-Jumping Revolution culture! (Show during school visit)

Facilitate classes or private sessions to our clients.

Welcome and serve customers in an efficient and friendly manner and provide a high level of product and service knowledge.

Facilitate efficient customer flow throughout the greeting, food and gathering areas.

Prepare and deliver F&B offer displays according to XPark standards and procedures.

Prepare and set up party rooms based on run sheets.

Deal with customer issues directly and resolve promptly whenever possible. Escalate to Customer Services Supervisor when required.

Input accurate data into POS as this directly impacts reporting and analysis.

Comply with cash and credit cards security procedures.

Forward all customer feedback regarding promotions, customer experience and complaints to the Customer Services Manager to review.

Ensure safe food and beverage handling and quality is maintained at all times.

Maintain a well presented and clean premises.

Complete operational, equipment and maintenance checklists.

Other duties as assigned.