English Travel Advisor
Transcom
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What's in it for YOU!
-Best salary in the market
-Transportation provided
-Medical and social insurance
-Location is in Smart village
Job Responsibilities:
Provide superior customer service by assisting clients, using the corresponding communication
channel: voice
Educate customers when needed, and provide guidance to customers in service provided.
Manage large amounts of workload (incoming and outgoing calls, etc.).
Identify and assess customers needs to achieve satisfaction.
Document interactions properly as trained.
Use available tools to be able to research for answers and solutions for customers.
Provide excellent customer service using proper language and communication skills.
Build sustainable relationships and trust with customer accounts through open and interactive
communication.
Administratively process everything agreed with the end users to satisfy the service, by using
different computer applications.
Follow communication procedures, guidelines and policies. Be up to date with new procedures
and services, in order to effectively manage assistance to the customer.
Attracts potential customers by answering product and service questions.
What are we looking for:
Fluent English Speaker: level B2/C1
Effective written and verbal communication
Flexibility with Morning & Night Shifts (Maximum 9 PM)
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Sales
- Business Development
Keywords
- English Travel Advisor
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