English Language Program Specialist America-Mideast Educational and Training Services, Inc. (AMIDEAST)

The Program Specialist provides comprehensive administrative support to the English Language Department for corporate English Language (EL) programs, encompassing both online and in-person formats. This role is responsible for ensuring the accuracy, timeliness, and quality of program activities, services, and reporting. In collaboration with the EL Department, the Program Specialist contributes to the continuous improvement of program operations, enhancing overall efficiency and ensuring an exceptional experience for all participants.

RESPONSIBILITIES

• Report to corporate clients on sessions delivered and attendance
• Coordinate English language closed classes schedules for corporate clients
• Conduct site visits for corporate classes and oversee the logistical, administrative, and operational aspects of the training
• Inform Sales Manager of corporate numbers to track purchase orders
• Issue a request for invoice to Finance department on monthly basis and before the end of each month provide necessary back-up documentation
• Responsible for extracting the scores of the students & upload it to SharePoint
• Responsible for requesting packs from Marketing per term based on registration
• Responsible for requesting material access for PMP classes from Headquarters
• Administer placement tests (PT) to assess participants skill levels and determine appropriate class placements
• Group participants into classes based on their placement test results and distribute them accordingly
• Create and maintain an archiving system on SharePoint for all documentation related to corporate programs
• Responsible for procurement, administrative, and logistical support for training accommodation and travel arrangements along with other administrative tasks for corporate clients when needed
• Responsible for scheduling online sessions on Zoom by checking availability and assigning accounts to instructors and sending links to participants
• Responsible for creating and sending Zoom link and/or classroom assignment and other logistics to teacher and the student in private tutoring sessions
• Responsible for creating Whatsapp group and adding the students for corporate closed classes
• Relay participant and clients inquiries, comments, and suggestions to the Program Lead
• Communicate regularly via email, WhatsApp, and telephone with participants for all programs to provide updated information about program/training components, contents and arrangements
• Oversee EL WhatsApp groups to ensure accurate and timely information is shared with all participants for all programs
• Upload Amideast classes, quizzes and training materials for all programs on Learning Management System (LMS)
• Collect and organize pay sheet documents for trainers and instructors to be reviewed by Senior Academic Coordinator and approved by English Language & Training Programs Manager
• Support in observing evening classes when needed
• Develop and maintain a detailed schedule for classes, ensuring alignment with classroom availability and teacher schedules
• Assign available teachers to classes based on their expertise and availability
• Monitor and manage classroom allocations to avoid conflicts and ensure smooth operations
• Track and record attendance for both teachers and participants on a regular basis
• Open and manage online quizzes, track participants performance, and ensure marks are recorded accurately
• Follow up with participants and teachers regarding attendance issues or performance concerns
• Coordinate with the administration department to create and distribute certificates for participants upon course completion
• Follow up with customers to provide attendance and technical reports as required
• Conduct surveys with clients and participants to gather feedback and improve program quality
• Update the program tracker sheet on a weekly basis to reflect progress, attendance, and other key metrics
• Support the EL Lead in issuing invoices for corporate clients and ensure they are shared with the finance department for timely collection
• Ensure all program activities are aligned with organizational policies and requirements
• Address any technical or logistical issues that arise during the program
• Maintain clear and organized records of all program-related activities, including attendance, performance, and financial data
• Provide regular updates to stakeholders on program progress and any challenges encountered
• Observe evening classes
• Assist with grants when needed
• Other duties as assigned

QUALIFICATIONS AND SKILLS

Required

• Bachelor s degree
• 2+ years of work experience
• Knowledge of or experience in development programs
• Excellent professional communication skills (written and oral)
• Excellent command of MS Office, especially Word, Excel, and PowerPoint

Preferred

• Very good organizational skills
• Ability to multi-task, and work both as a team and independently
• Ability to work under pressure
• Detail-oriented
• Excellent command of English with TOEIC score of 700 minimum and excellent command of Arabic (written and oral)

WORK ENVIRONMENT

The incumbent in this position will work in a professional office environment and will utilize the following equipment when working from the corporate office or remote home office (either on a temporary or hybrid basis) .

• Computer (laptop or desktop)
• Printer/Photocopier/Scanner/Fax
• Telephone