English Customer Support Representative
Sutherland
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat in English.
- Resolve customer issues efficiently by identifying problems, researching solutions, and guiding customers through corrective steps.
- Document all customer interactions and maintain accurate records in the company s CRM system.
- Collaborate with team members and other departments to resolve complex or escalated issues.
- Provide product and service information to customers, ensuring clarity and accuracy.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
- Identify recurring customer issues and provide feedback to management for process improvement.
- Adhere to company policies, procedures, and quality standards in every customer interaction.
- Participate in ongoing training and development sessions to stay updated on products, services, and best practices.
Desired Candidate Profile
- Fluency in English, both written and spoken, with excellent communication skills.
- Previous experience in customer support, customer service, or a related field is preferred.
- Ability to work full-time, part-time, or under a flexible schedule as required.
- Strong problem-solving skills and the ability to remain calm under pressure.
- Proficiency in using computers, CRM systems, and standard office software.
- Demonstrated ability to work effectively in an office-based environment.
- Exceptional listening skills and attention to detail.
- Ability to multitask and manage time efficiently.
- Willingness to work in a fast-paced, dynamic environment.
- Strong interpersonal skills and a customer-centric mindset.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- English Customer Support Representative
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