Engineer - Network And Client Support

KATIM

Key Responsibilities

• Provide client-facing support for our network products and related infrastructure.
• Install, configure, and troubleshoot routers, switches, firewalls, and other networking equipment.
• Monitor product performance and proactively resolve connectivity and stability issues.
• Implement and maintain product-specific network security policies and configurations.
• Assist in upgrades, patching, and maintenance of our network products.
• Collaborate with internal engineering teams and vendors for product-related escalations.
• Maintain documentation of product deployments, incidents, and support activities.
• Deliver timely support in accordance with defined SLAs and response timelines.

Education And Minimum Requirements

• Bachelor s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of hands-on experience in enterprise network support.
• Strong knowledge of TCP/IP, VLANs, routing protocols (OSPF, BGP, EIGRP), and switching technologies.
• Experience with firewall administration, VPN technologies, and secure networking practices.
• Familiarity with monitoring tools and troubleshooting methodologies.
• Strong analytical and problem-solving skills with ability to work under pressure.
• Excellent communication and interpersonal skills, with the ability to effectively engage with clients.

Key Skills

• Relevant certifications (CCNA, CCNP, or equivalent).
• Experience in multi-vendor environments (Cisco, Juniper, Fortinet, etc.).
• Prior exposure to supporting proprietary or specialized network products.
• Knowledge of data center or cloud networking concepts is a plus.