ELV Presales Engineer Site Technology Limited Company

Technical Support – Pre and Post Sales
a) Responsible for Solution Design ensuring the most viable, effective solution is designed to meet customers’ requirements.
b) Verify that the order documentation meets the requirements identified in respect of the proposed solution design.
c) Provide an escalation route for customer/prospect and sales team for initial technical and design issues, liaising with the manufacturers and Operational management as required, to ensure swift responses.
d) Formulate responses for tender submissions, including the participation on the Bid Team as required to identify any requirements for the actual solution.
e) Provide assistance to Projects function, in particular in the fulfillment of technical and design responses already sold.
f) Attend customer meetings, providing Pre and Post Sales Support to the Sales Team as appropriate.

Commercial Support
g) Ensure that all solutions proposed are provided in accordance with sales work instructions.
h) Respond timely and accurately with the provision of design/pricing information to the Sales team for all clients.
i) Ensure all documentation is correctly attached to all opportunities and that all such documentation adheres to the work instructions associated with the opportunity.
j) Work with members of the Sales Team to ensure all account plans and account strategies are maintained.

Product Development
k) Maintain up-to-date technical information and commercial awareness and understand the markets to be able to identify and recommend new tactical products required for any solution design.
l) Share product enhancement/development knowledge with the Sales Team, including presentations at Sales meetings.

General Support
m) Recognize potential business opportunities for products and services, and communicate this to the business, remaining commercially aware at all times.
n) It may be appropriate to work directly with customers/prospects without Sales personnel involvement.
o) Any other duties as assigned from time to time.