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Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Order Management & Fulfilment
- Process daily online orders and coordinate with warehouse/retail for packing and dispatch
- Monitor order statuses and proactively communicate with customers on updates or delays
- Handle returns, exchanges, and order-related queries in line with company policies
Product Listings & Website Updates
- Assist in uploading and updating product information (descriptions, specs, images, pricing)
- Ensure product categories, filters, and tags are correct and up to date
Cross-functional Coordination
- Work closely with the warehouse, retail, and courier teams to ensure smooth fulfilment and accurate inventory
- Provide feedback and insights to improve website user experience and operations
Reporting & System Updates
- Support with tracking daily/weekly/monthly online sales and performance metrics
- Monitor stock levels for online only products and suggest replenishment when needed
- Assist with testing and launching new features or tools on the e-commerce platform
Desired Candidate Profile
1 2 years of experience in an e-commerce, retail, or customer service role preferred
Strong attention to detail, especially with data entry and product information
Comfortable working with e-commerce platforms (e.g. Shopify)
Excellent communication skills and customer service mindset
Tech-savvy, organised, and eager to learn new systems
Basic knowledge of Excel and/or order management systems
A proactive problem-solver who loves improving online shopping experiences
Highly organised and detail-oriented, with a passion for customer satisfaction
Comfortable juggling multiple tasks in a fast-paced retail environment
Collaborative and tech-driven with a hands on attitude
Company Industry
Department / Functional Area
Keywords
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wolfis
https://app.whitecarrot.io/share/careers/wolfi-s/job/1c7a1f11-c8b3-44bd-9c3c-54a6cbfe254d
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