Ecommerce & CRM Specialist

Exception Patisserie

Posted on 25 Aug

Experience

1 - 3 Years

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Manage and optimize the company s ecommerce platforms to maximize online sales and enhance user experience.
  • Develop and execute CRM strategies to increase customer engagement, retention, and lifetime value.
  • Monitor and analyze ecommerce and CRM performance metrics, providing actionable insights and regular reports.
  • Coordinate with marketing, sales, and product teams to launch digital campaigns and promotions.
  • Oversee the integration of ecommerce and CRM systems with other business applications for seamless operations.
  • Ensure accurate and up-to-date product listings, pricing, and inventory management on all digital channels.
  • Identify and implement opportunities for process improvements in online sales and customer relationship management.
  • Respond to customer inquiries and resolve issues promptly to maintain high levels of satisfaction.
  • Stay updated on industry trends, competitor activities, and emerging technologies in ecommerce and CRM.
  • Support the training and development of staff on ecommerce and CRM best practices.
  • To manage all landing pages, product bundles, and offers, and oversee our "Exception Stars" loyalty program, segmentation, and customer lifecycle flows.

Desired Candidate Profile

  • Minimum of 1 to 3 years of experience in ecommerce, CRM, or digital marketing roles.
  • Proven track record of managing ecommerce platforms and CRM systems in a fast-paced environment.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent communication and interpersonal skills for cross-functional collaboration.
  • Experience with online sales strategies, digital marketing, and customer engagement techniques.
  • Familiarity with ecommerce platforms (such as Shopify, Magento, WooCommerce) and CRM tools (such as Salesforce, HubSpot, Zoho).
  • Ability to multitask, prioritize, and manage time effectively in a dynamic setting.
  • Detail-oriented with a commitment to delivering high-quality work.
  • Proactive problem-solver with a customer-centric mindset.
  • Willingness to work onsite in a collaborative office environment.

Company Industry

  • Engineering Design & Consulting

Department / Functional Area

  • ERP
  • CRM (IT Software)

Keywords

  • Ecommerce & CRM Specialist

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Exception Patisserie

https://wuzzuf.net/jobs/p/kpmclnprfm4z-ecommerce-crm-specialist-exception-patisserie-giza-egypt