E-commerce, Social Media & Customer Service Coordinator

Confidential Company

Employer Active

Posted 2 hrs ago

Experience

3 - 8 Years

Job Location

Dubai - United Arab Emirates (UAE)

Education

Bachelor of Business Administration(Management), Bachelor of Arts(Communication, PR/Advertising), MBA/PG Diploma in Business Mgmt(Marketing)

Nationality

Indian

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities

· Manage and update including product listings, order tracking, and inventory coordination via Odoo ERP.

· Promote products across social media platforms (Instagram, Facebook, TikTok, etc.) with engaging content and campaigns.

· Respond to customer inquiries via chat, email, and social media with professionalism and speed.

· Monitor website performance, customer feedback, and social media analytics.

· Create and manage content for digital screens in retail stores, using AI tools to generate visuals and advertisements.

· Collaborate with internal teams to align marketing efforts and customer service standards.

Requirements

· Experience in e-commerce operations and social media marketing.

· Strong customer service skills and excellent written communication.

· Familiarity with Odoo or similar ERP systems.

· Basic understanding of AI tools for content generation (e.g., Canva AI, ChatGPT, Midjourney).

· Ability to work independently and manage multiple tasks.

· Fluent in English; additional languages (Arabic, Hindi) are a plus.

Preferred Skills

· Knowledge of digital advertising (Meta Ads, Google Ads).

· Graphic design or video editing experience.

Experience with WhatsApp Business and

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

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Confidential Company