E-Commerce Manager Mandarin Oriental Hotel Group

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales & Marketing department, The E-Commerce Manager is responsible for developing and implementing the digital marketing strategies to increase online presence and improve marketing and sales efforts of the hotel and other revenue streams. He/ she is also responsible for online content management, seeking online marketing opportunities and managing the company s website and web traffic. This person works closely with the commercial team, revenue, food & beverage, spa, rooms to develop and execute the digital and commercial activities. The E-Commerce Manager reports to the Director of Marketing and communications / Director of Commercial Strategy.

As an E-Commerce Manager, you will be responsible for the following duties:

• Enhance the hotel s marketing and sales efforts via all e-commerce opportunities
• Increase the digital marketing engagement of the hotel and to meet the key performance indicators (KPIs) set by the corporate team and owners
• Ensure compliance with the corporate identity guidelines on the MO.com website
• Be the guardian of the hotel's digital media platforms
• Propose and develop digital media campaign (for brand building and for tactical offers) to help achieve digital media exposure and to drive the revenue
• Strategies and execute the 360 digital marketing campaigns to promote the various revenue streams of the hotel
• Manage the lead the digital marketing execution with the appointed agencies
• Coordinate direct marketing with business partners
• Promote marketing channels, including GDS and MO reservations
• Market research & evaluate the online presence, including search engine optimization, partners, links, online promotions and premium partners website updates
• Monitor the hotel s online presence on travel portals such as Expedia, Booking.com, and TripAdvisor and ensure regular updates are done.
• Explore the digital marketing opportunities through the online partners including Expedia, Booking.com and Tripadvisor.
• Strategize and produce the digital assets for the performance marketing campaigns in line with the brand and creative guidelines
• Introduce the various digital marketing ecommerce related tools and platforms for improving the productivity and efficiency.
• Regular reporting and assistance with the marketing plans and strategies to drive the results
• Working closely with the MOHG branding and digital team to execute the various projects in line with the brand guidelines.
• Assist in developing, maintaining and managing annual marketing budget and expenses, related to the digital marketing and ecommerce.