E commerce Logistics Specialist

BTC-Egypt Gold

Employer Active

Posted on 15 Sep

Experience

5 - 10 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Order Management:

  • Process online orders from the company s website/platform.
  • Coordinate order picking, packing, and dispatch with the warehouse team.
  • Monitor daily order fulfillment KPIs (on-time dispatch, accuracy, returns).
  • Courier & Last-Mile Management:
  • Arrange timely handover of parcels to courier partners.
  • Track shipments, resolve delivery issues, and escalate to courier if needed.
  • Negotiate and maintain service levels with courier companies.

Customer Support (Logistics side):

  • Communicate with customers regarding order status, shipping updates, and delays.
  • Handle return requests, exchanges, and refunds in line with company policy.
  • Provide proactive solutions to improve customer delivery experience.

Systems & Reporting:

  • Update order status in ERP/e-commerce systems.
  • Generate daily/weekly reports on fulfillment, delivery times, and courier performance.
  • Work with IT/operations to optimize order flow automation.

Process Improvement:

  • Suggest improvements in packaging, delivery speed, and courier selection.
  • Ensure alignment of logistics operations with overall customer experience goals.

Desired Candidate Profile

  • Bachelor s degree in Logistics, Business Administration, Supply Chain, or related field.
  • 2 5 years of experience in e-commerce logistics, order fulfillment, or last-mile operations.
  • Familiarity with e-commerce platforms (Shopify, WooCommerce, Magento, or similar).
  • Experience working with courier companies in the region.
  • Basic knowledge of ERP/WMS systems and order management tools.

Strong Excel/Google Sheets skills for tracking and reporting.

Company Industry

  • Consulting
  • Management Consulting
  • Advisory Services

Department / Functional Area

  • Finance
  • Treasury

Keywords

  • E Commerce Logistics Specialist

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BTC-Egypt Gold

https://wuzzuf.net/jobs/p/8hcn3aqqetmw-e-commerce-logistics-specialist-btc-egypt-gold-cairo-egypt