Dynamics 365 Functional Consultant CRM

Dynamics Solution

• Functional Consulting on Dynamics 365 CRM in the role of Functional Consultant/Business Analyst in Business Analyst at least three large, end-to-end large MSCRM implementations, that include complex functionality, more than one module of Dynamics 365 CRM (Sales/Service/Marketing / Field Service)
• Conduct workshops with clients to gather requirements, identify gaps and provide recommendations for business process improvements
• Design and configure Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service
• Provide guidance and support to clients during the implementation process, including training and troubleshooting
• Develop functional specifications and design documents for customizations and integrations
• Collaborate with technical consultants to ensure functional requirements are translated into technical designs
• Experience in Azure AI / ML, Azure IOT platform, and Virtual Agent is highly preferable
• Customize CRM systems using extensions, customizations, and integrations with other systems
• Work closely with technical and functional teams to ensure the successful implementation of solutions
• Provide support to clients during testing and go-live phases
• Keep up-to-date with the latest industry developments and product updates related to Dynamics 365 CRM

Requirements:

• Bachelor s degree in Business Administration, Marketing, or a related field
• Minimum of 4 years of experience in implementing Dynamics 365 CRM solutions
• Strong understanding of Customer Relationship Management processes and principles
• Ability to conduct business process analysis and translate requirements into functional specifications
• Experience in configuring Dynamics 365 CRM modules, including Sales, Marketing, Customer Service, and Field Service
• Strong communication skills, both written and verbal, with the ability to communicate complex technical concepts to non-technical stakeholders
• Ability to work independently and in a team environment
• Knowledge of Power Platform, Power BI, and related Microsoft technologies is a plus
• Microsoft Dynamics 365 certifications in Customer Engagement, Sales, Marketing, or related areas are preferred.