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Experience
2 - 3 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Based at the Mandarin Oriental Downtown, Dubai within the Front Office department in Dubai, the Duty Manager is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. The Duty Manager is the custodian of guest opportunities and resolves them in a timely and professional yet satisfactory fashion. Duty Manager reports to the Assistant Front Office Manager.
As a Duty Manager, you will be responsible for the following duties:
- Represent the hotel professionally and ethically, ensuring smooth Front Office operations in the absence of the Front Office Manager and maintaining service quality, safety, and guest satisfaction.
- Oversee daily reception activities including check-ins, check-outs, billing inquiries, guest complaints, and ensures personalized service aligned with Mandarin Oriental standards.
- Handle crisis management, operational decisions, and incident resolution while maintaining accurate Duty Manager logbooks and communication with department heads.
- Support training, performance reviews, and motivation of team members; ensures adherence to LQE standards, data security, cashier controls, and up-selling initiatives.
- Foster a positive work environment by promoting teamwork, open communication, conflict resolution, and continuous colleague development.
- Enhance guest relations by creating memorable experiences, managing feedback effectively, and ensuring exceptional service delivery across all guest touchpoints.
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Desired Candidate Profile
As a Duty Manager, we expect from you:
- Senior High School qualification required; Hospitality or Hotel Management degree preferred.
- Minimum 2 years experience in a 5-star hotel, including at least 1 year as a Duty Manager.
- Proficient in Microsoft Office, PSMS, Alice, Alliants, HotSoS, and Rex systems.
- Middle East and hotel pre-opening experience considered advantageous.
- Strong leadership, communication, and interpersonal skills with ability to perform under pressure.
- Excellent guest service orientation, attention to detail, and multitasking abilities.
Company Industry
Department / Functional Area
Keywords
- Duty Manager
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Mandarin Oriental Hotel Group
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.