Duty Manager

The Ned

Job Purpose:

As Duty Manager, you will be the key point of contact for guests and staff during your shift, ensuring seamless operations throughout the hotel. You ll embody our commitment to exceptional service, resolve guest issues with poise, and lead by example to uphold the highest standards of hospitality.

Responsibilities:

• Supervise daily hotel operations and coordinate between departments
• Act as the Manager on Duty, responding to guest concerns and emergencies
• Ensure exceptional guest service is consistently delivered
• Support front office, concierge, housekeeping, and F&B teams as needed
• Maintain a visible presence in the lobby and guest areas
• Handle VIP arrivals and special requests with discretion and professionalism
• Ensure compliance with brand standards, health & safety regulations, and service protocols

Qualifications & Competencies:

• Previous experience in a similar role within a 4- or 5-star luxury hotel
• Excellent leadership and communication skills
• Calm under pressure with strong problem-solving abilities
• A genuine passion for guest service and a proactive approach
• Knowledge of hotel software systems (e.g., Opera, PMS)
• Flexibility to work shifts, weekends, and holidays