Duty Manager

Radisson Blu Hotel - Dubai Waterfront

Does the hustle and bustle of life excite you?
Are you able to create a loyal following, whilst handling the pace and keeping
your team checked in? Then why not come and join us at the Radisson Hotel Group
to Make Every Moment Matter! where our guests can relax and enjoy the
experience!

Our first class Front Office Team is the heart of
the house where we exude patience, empathy and personality to host the show and
where we strive to deliver a hospitality experience that is beyond expectation
- creating memorable moments for our guests.

As Duty Manager, you will join a team that is
passionate about delivering exceptional service where we believe that anything
is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are
looking for passionate people just like you!

Key Responsibilities of a Duty Manager:
- Ensure all guests are being treated in an efficient and
courteous manner and that all Radisson Blu standards are being applied.

Responsible for training, and coaching for the
new joined employees.

Ensure all Front Office quality standards are
complied with and that policies and procedures are consistently applied.

Work in conjunction with accounting to maintain
and minimize levels of account receivables.

- Coordinate activities with other hotel
departments in order to facilitate increased levels of communications and guest
satisfaction.

Assist in the daily maintenance of room
inventory status to achieve optimal levels of revenues while maintaining high
levels of guest expectations.

Supervise the activities and the service levels
of the concierge, telecommunications, and front desk divisions and to maximize
the use of Hotelkit in the property.

- Responsible for Radisson Rewards membership
program and ensure that all guests who are members are appropriately
recognized, meeting all Radisson Blu standards.

-Drive Radisson Blu Brand programs with
continuous training and initiatives within the Front Office employees.

Ensure and develop plans to achieve the targets
for all measurable programs of Brand Radisson Blu like Club Carlson, Upselling,
Review Pro, Express Awards etc. Monitor budget and control labour costs and
expenses with a focus on rate strategy, building initiatives and inventory
management.

Drives the Front Desk Up-selling Program
- Demonstrate co-operation and trust with colleagues,
supervisors, teams and across departments

Develop potential of others through training,
coaching and development opportunities

Takes an active role in ensuring that teams
demonstrate and drive the Radisson Blu Brand initiatives and deliver the brand
Commitment.
- Liaise with AFOM on staffing and performance levels to
achieve maximum guest satisfaction

- Maximize room occupancy and use up-selling
techniques to promote hotel services and facilities

Maintain good communication and working
relationships with all hotel departments

Taking part in team building activities to
ensure we Work better together
- Participates in developing new initiatives to enhance guest
experience

Work effectively with colleagues from different
viewpoints, cultures and countries

Assist the Front Office Manager to ensure a
correct and smoothly operating department.

Requirements of a Duty Manager:

• Experience in Front Desk for at least 1 year in the same capacity
• Preferable female, Arabic speaker an advantage
• Ability to adapt to changing
  service environments
• Pro-active with a hands-on
  approach
• Passion for the hospitality
  industry
• Ability to manage work ensuring
  that tasks assigned are delivered
• Ability to find creative
  solutions, offering recommendations
  
• Personal integrity, with the
  ability to work in an environment that demands excellence
• Strong communication and
  listening skills
• Ability to work collaboratively
  at all levels within the department
• An open and positive personality
• Ability to handle challenging
  priorities and assignments

Radisson Blu Hotel, Ajman has stylish interiors, a wide array
of restaurants and bars, and service-minded team with Yes I Can! attitude.

Radisson Blu
Hotel, Ajman is one of the latest jewels in the Northern Emirates, with 148
elegant rooms all equipped with Apple TV connectivity, and a signature
restaurant: Filini - simply cooked Italian food crafted from carefully chosen
ingredients. Relaxation and rejuvenation are never far away with our elegant
spa facilities having private massage rooms and a temperature-controlled
swimming pool. Guests can enjoy the turquoise waters of Ajman with our shuttle
service to our private off-site white sandy beach.