Duty Manager - Food Section

Client of Talentmate

Our company is seeking a dedicated and experienced Duty Manager for our Food Section to oversee daily operations and ensure the highest standards of service and product quality. In this role, you will be responsible for managing staff, maintaining retail standards, and enhancing customer satisfaction through strategic leadership and excellent communication. You will be pivotal in making operational decisions, mitigating issues promptly, and setting a positive tone for our team. Ideal candidates will have a passion for food, excellent problem-solving skills, and a keen sense of customer service. Join us, and lead our team to new heights as we aim to deliver exceptional experiences to our patrons.

Responsibilities

• Oversee daily operations of the food section to ensure high operational standards.
• Coordinate with the sales team to achieve sales targets and boost profits.
• Manage staff schedules to provide adequate coverage at all times.
• Ensure compliance with health, safety, and environmental regulations in the workplace.
• Offer excellent customer service and handle complaints or queries effectively.
• Implement and monitor promotional activities to increase sales and customer engagement.
• Perform regular audits to maintain product quality and freshness consistently.
• Train and develop team members to enhance their skills and productivity.
• Maintain inventory levels and place timely orders to avoid stock-outs.
• Collaborate with suppliers to ensure quality and cost-effective purchasing.
• Generate reports on financial performance and operational metrics for management.
• Foster a positive and inclusive work environment, promoting teamwork and motivation.

Requirements

• Proven experience in a managerial role, preferably within the food industry.
• Strong understanding of retail operations and customer service practices.
• Excellent leadership skills with a knack for problem-solving and decision-making.
• Outstanding communication skills to interact with staff and customers effectively.
• Ability to work flexible hours, including weekends and holidays as needed.
• Proficiency in using retail management software and other related tools.
• A commitment to maintaining high standards of operational efficiency and quality.