Dutch of Flemish Customer Service Representative

Client of Recruit4.work

We are looking for a proactive Customer Service Representative to join our team. This role involves handling client requests through inbound calls, scheduling appointments, and performing option activations in an outbound capacity. It combines administrative support with direct customer interactions to ensure a smooth and positive client experience.

Key Responsibilities

• Client Request Handling (Admin - Inbound Calls): Respond to customer requests by phone and provide solutions to their inquiries.
• Service Transactions (ST - Outbound): Schedule appointments, activate service options, and manage other outbound interactions with clients.

Skills & Competencies

• Technical Knowledge:
  Basic understanding of technical concepts in customer service.
• Soft Skills:
  Strong communication and relationship-building skills. Ability to work effectively within a team environment.
• Interpersonal Skills:
  Proven ability to collaborate and maintain a positive team dynamic.

Qualifications

• Education:
  No specific diploma requirements.
• Experience:
  Previous experience in a customer service role is helpful but not required.

Location

Casablanca (Morocco)