Document Verification Officer

Etihad

Synopsis To verify travel documents and ensure compliance to the regulatory requirements related to flights with MOU & high risk as well as preparation and submission of offloading reports to protect the organization from heavy penalties and infringements which may be imposed by various immigration authorities and avoid inconvenience to guests.Deliver exceptional guest service; safe and professional guest handling; and provide operational excellence during regular & irregular operations in compliance with the UAE laws, regulations, other applicable standards, company procedures with utmost focus on safety, security and guest convenience. Accountabilities 1 Assess and verify travel documents of guests travelling on all flights covered under MOU & High risk category and ensure regulatory compliance to identify fraudulent documents with the resultant detection of prospective illegal immigrants and facilitators2 Identify trends of fraudulent activities and practices in relation to travel documents3 Prepare reports with facts and justifications to facilitate immigration appeals to revoke penalties issued to the airline4 Assist operations team and local authorities in dealing with cases of inadmissible guests based on sensitivity of the case and various regulatory requirements5 Brief operations team regarding cases of breaches and incidents linked to document verification/guests and staff6 Prepare offloading report for guests offloaded from flights and submit to local authorities Education & Experience Secondary Level with additional qualification related to Document Verification or Aviation Security. 2-3 years experience in Document Verification and Immigration Compliance. 1-2 years experience in Airport Operations background at a major international airport.About Etihad Airport Services-GroundEtihad Airport Services Ground is the sole ground operations handler at Zayed International Airport.EASG handles a wide variety of ground functions at the capital s international airport, from passenger check-in and boarding to baggage handling and aircraft services.All operations are centered around its three main prerogatives: safety and security in all its functions, world class operations for all customer airlines through maximum efficiency and a world class customer experience for all visiting and transiting guests.