Director Sales Operations

TTEC

Posted on 5 Sep

Experience

5 - 10 Years

Job Location

Cairo - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

You will provide business critical insights using analytics, ensuring a cross-functional alignment of goals and execution, and help teams to drive strategic partnerships and bring new initiatives into reality. This role has a hyper focus on aligning the highest-level company priorities with effective day-to-day operations, and helps evolve early stage ideas into future-growth initiatives.

As the sales lead, you will be responsible for ensuring that your leaders and their sales teams are supported in creating and executing strategic plans and in the completion of required management processes (i.e. channel management, goal setting, etc.). You will serve as a strategic thought and business partner to the clients, your team and the wider business engaging to develop data-driven plans to deliver scale and innovation.

Your Responsibilities:

  • Achieve 100+% contractual bonus goals, revenue generation, expenses, forecasting, and financials
  • Manage day-to-day operations and deliverables
  • Improve the key success metrics
  • Develop a strong operating model to ensure rigor behind the below accountabilities:
  • o Revenue Forecasting accuracy
  • o Revenue and margin goals
  • o Client, customer, and Employee satisfaction scores
  • o Indirect below operational model
  • Partner with the client on communication and changes and ensure that messaging reaches all employees.
  • Developing sales teams and leaders
  • Have a One TTEC mindset bring all support teams together to ensure alignment implementation of the site strategy

Desired Candidate Profile

Strong experience in sales operations management ideally within a BPO call center

People management experience with proven record of success

Experience in building executive relationships with internal and external stakeholders

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Sales
  • Business Development

Keywords

  • Director Sales Operations

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TTEC

TTEC is currently seeking a Director of Sales Operations to join our delivery team in Cairo, Egypt. This is a new and strategically important role that will be responsible for scaling the outbound sales operation through performance, innovation, people and thought leadership. The successful candidate will be comfortable in building an executable strategic vision in partnership with our blue-chip client in a matrixed organization.

The Director of Sales Operations and Growth Strategy owns the client relationship and sales operation in Cairo for multiple international accounts.

Read More

https://www.ttecjobs.com/en/job/cairo/director-sales-operations/44028/85735638624