Director, Operations

AccorHotel

Reporting to the General Manager, your responsibilities include:

- Consistently deliver professional, engaging, and genuinely warm service, embodying Fairmont s spirit of turning moments into special memories.

- Oversee daily hotel operations, collaborating closely with Heads of Department to ensure seamless achievement of hotel targets and the highest Fairmont brand standards.

- Translate strategic business objectives into actionable plans and measurable targets, driving operational excellence.

- Uphold and elevate Fairmont s luxury standards, ensuring every guest enjoys an exceptional and memorable experience.

- Identify and optimize all sales and revenue opportunities, supporting the hotel s commercial success.

- Act as the General Manager s deputy in their absence, ensuring continuity of leadership and operational integrity.

- Provide guidance and support to all reporting Heads of Department, fostering a culture of collaboration and empowerment.

- Ensure full compliance with health, safety, licensing, and employment regulations, championing a proactive safety culture.

- Lead and facilitate effective communication across all levels, both verbally and in writing.

- Chair senior-level meetings as required, driving alignment and accountability.

- Oversee succession planning, regular performance reviews, and talent development to build a high-performing team.

- Lead the business with a focus on operational excellence, strategic direction, and achievement of all property targets.

- Maximize profitability and ensure robust financial management across all departments.

- Guarantee compliance with all operating controls, policies, and legislation.

- Play an active role in recruitment, selecting talent that aligns with Fairmont s values and vision.

-Champion employee engagement, fostering an inclusive and collaborative environment where every colleague s input is valued.

- Maintain and elevate product and service quality standards, consistently exceeding guest expectations.

- Promote the Fairmont brand, ensuring all brand essentials and standards are flawlessly executed.