Director Operations for Fintech 3s Solution

Role Summary: The Director of Operations will report directly to the CEO and will be responsible for overseeing day-to-day operations across all functional areas of the business. This includes managing department heads, ensuring accountability, tracking deliverables, standardizing internal processes, and driving cross-functional execution. This person will act as a critical integrator—translating strategy into action and ensuring departments are aligned, efficient, and responsive. Key Responsibilities:

● Lead and coordinate the operations of all internal departments including HR, Product, Engineering, Marketing, Customer Support, Sales, Training, and Admin

. ● Serve as the primary point of contact for team leads and department managers, ensuring they are aligned on priorities and executing against goals.

● Drive task and project accountability by following up on key deliverables and reporting progress to the CEO on a regular basis.

● Design, implement, and continuously improve operational processes and workflows to maximize efficiency and scalability.

● Track department KPIs and operational metrics to identify areas of risk, inefficiency, or under performance.

● Facilitate weekly operations sync meetings with department leads and ensure clear communication across teams.

● Support the HR function in workforce planning, training coordination, and resource allocation.

● Ensure adherence to company policies, compliance standards, and best practices across departments.

● Act as a problem-solver and escalation point for cross-team challenges and operational bottlenecks.

● Prepare weekly and monthly executive summaries and dashboards for CEO review.

Can be contacted on 91-8459512812(whatsapp)