Director of Rooms - Waldorf Astoria Cairo Heliopolis Hilton Hotels

As a Director of Rooms has an extensive experience in Front Office operation is responsible for overseeing all Rooms Division operations to deliver an exceptional Guest and Team Members experience while evaluating guest satisfaction and setting department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Lead and manage all guest services operations including front office, concierge, bell desk, valet, and housekeeping to ensure a seamless, welcoming, and consistently high-quality guest experience; implement service standards, train teams on hospitality best practices, resolve complex guest issues, and collaborate with other departments to personalize service and drive guest satisfaction scores

• Act as a guest ambassador, handling VIPs, special requests and maintains an efficient service recovery
• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
• Monitor and manage departmental budgets and financial performance, including revenue forecasting, expense control, and auditing processes; ensure compliance with financial policies and identify opportunities for cost efficiency without compromising service quality
• Operate within departmental budgets through effective stock and cost controls and well managed schedules
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
• Ensure team members have an up-to-date knowledge of all room categories and amenities
• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
• Ensure ongoing training on service standards; preferably with knowledge of Forbes standards
• Ensure communication meetings are conducted and post-meeting minutes generated
• Recruit, manage, train and develop the Room Division team
• Contribute to succession planning within the hotel and company
• Ensure team members comply with hotel security, fire regulations and all health and safety legislation
• Proficient in property management systems
• Ensure the department adhere to Hilton policies and procedures
• Ensure competence of H-Honors loyalty program and ensure compliance
• Contribute strategically to the hotel s Executive Committee and support long term goals