Director of Rooms Five Hotels and Resorts

What We re Looking For

• Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred.
• Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines.
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
• Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
• Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.
• Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
• A hands-on attitude, fuelled by a Can-Do! Spirit.
• FIVE-Styled Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Strong understanding of Industry Regulations.

Key Responsibilities

• Champions FIVE-Styled Service, ensuring that Product and Service Delivery meets FIVE s exacting standards.
• Manages Operational Procedures to elevate Service Quality.
• Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience.
• Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations.
• Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards.
• Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager.
• Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement.
• Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service.
• Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery.
• Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow FIVERs.
• Communicates clear and consistent messages regarding Departmental Goals.
• Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards.
• Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues.
• Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes.
• Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.