Director of Housekeeping

The Ned

Responsibilities:

• Provide strategic leadership and direction for the housekeeping department, ensuring smooth operations across guest rooms, public areas, Ned s Club, restaurants, event spaces, spa, gym, and back-of-house.
• Develop and implement departmental policies, procedures, and service standards consistent with luxury hospitality and The Ned brand.
• Lead, coach, and inspire a diverse team of supervisors, room attendants, and laundry associates to achieve excellence and foster a culture of pride and accountability.
• Oversee daily operations while monitoring performance metrics, conducting regular inspections, and maintaining consistent quality control.
• Partner with Engineering, Front Office, Food & Beverage, and Events to ensure seamless communication, efficient room readiness, and timely resolution of guest requests.
• Manage all housekeeping budgets, including payroll, operating supplies, and capital expenditures, while maximizing efficiency and cost control without compromising service.
• Implement training and development programs to continuously upskill the team and prepare future leaders.
• Ensure strict compliance with hygiene, safety, and sustainability protocols, with a focus on environmental responsibility and green practices.
• Drive innovation by introducing new technologies, cleaning systems, and sustainable solutions to enhance guest experience and operational efficiency.
• Build strong vendor and supplier relationships to secure best-in-class products and services.
• Act as a key member of the hotel s leadership team, contributing to long-term strategy, guest satisfaction scores, and overall success of The Ned Doha.