Job Description

Roles & Responsibilities

Job Description

Ability to manage and oversee the Group segment sales operations.
Main duties include: designing plans to meet sales targets, developing and cultivating relationships with clients and evaluating costs to determine their products pricing when selling to customers.
Create, plan, implement and monitor execution of the annual sales plan and the strategies, tactics, and resources necessary to achieve the overall organizational business objectives.
Monitor the competitive landscape and market conditions to identify opportunities, issues, and risks to form tactical strategies.
Research, analyse and monitor various marketing, financial and demographic factors so business opportunities may be captured/optimized, and the effects of competitive activity may be minimized.
Enable Clusters sales team with effective selling tools and initiatives that generate qualified leads.
Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support.
Develop the group team through leadership and by example to include sales development; participate in the hiring of team members, and their future success.
Actively participate and complete the preparation of the annual Sales and Market Plan, quarterly updates, and the complexed hotels' annual Budgets.
Contribute to relevant management meetings to develop and implement sales and marketing initiatives.
Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests.
Execute initiatives as outlined; swiftly implement strategies/tactics to offset changes in markets, economy or driven by the competitive set. Organize and/or attend scheduled group and related meetings.
Direct and manage the forecasting process in conjunction with the Revenue Department to ensure accurate, timely and complete information. Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly Forecast, Lead Management System, and Booking Reports.
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs.

Desired Skill & Expertise

Excellent written and verbal communications skills.
Organizational skills and time management.
Proven ability to drive the sales process from start to finish.
Excellent listening, negotiation and presentation skills.
Knowledge of how to develop client-focused, differentiated and achievable solutions.
Understanding of how to position products against competitors.
Work under pressure.
Proven track record of managing a sales team.

Director of Group Sales The First Group

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