Director of Food & Beverage Hilton Hotels

As a Dirctor of Food & Beverage, you will be responsible for the effective management and performance of all hotel restaurants, food & beverage service outlets, banquet operations and guests, a Director of Food & Beverage will perform the following tasks to the highest standards:

• Develop the F&B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience
• Partner with the Commercial team to develop and execute powerful F&B sales, marketing and social media plans.
• Manage the F&B Operations budget and forecast to support achievement of the hotel s commercial goals
• Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action with the F&B management team to improve performance
• Partner with the Culinary team to create attractive F&B concepts, menus, products and promotions that drive revenue and profit
• Deliver high quality, well-presented food and beverage to meet guests needs - and Instagram feeds!
• Champion Hilton s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
• Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&B team.
• Make sure that food allergies and dietary requirements are treated with absolute seriousness
• Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty
• Enhance the hotel s image through online reputation management for F&B, driving positive reviews on key platforms and websites.
• Lead, develop and inspire the F&B Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals
• Practice great people management, from recruitment to training to succession planning and recognition
• Develop an efficient F&B Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines
• Communicate well and often, building great relationships with key stakeholders.
• Make sure F&B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
• Work with the Purchasing team to select suppliers and create efficient purchasing processes.
• Keep up to date with what s happening in F&B current and future trends, markets, ingredients, competitors and suppliers to drive innovation.