Director of Client Services (DCS001)

Client of Foreground

Key Responsibilities

• Serve as the senior point of contact for key government and private sector clients in Saudi Arabia.
• Oversee the end-to-end management of accounts, from onboarding to execution to post-event reporting and client retention.
• Lead the client servicing team, ensuring client satisfaction, clear communication, and timely escalation of any issues.
• Collaborate with creative, strategy, and production leads to ensure integrated, client-aligned delivery.
• Actively identify upselling and renewal opportunities, contributing to agency revenue targets and client lifetime value.
• Establish robust account governance processes, reporting structures, and feedback mechanisms.

Ideal Profile

• 10+ years of client services or account management experience in the experiential or creative agency space.
• Demonstrated ability to manage executive-level clients and high-pressure timelines, particularly within Saudi Arabia.
• Deep cultural awareness and ability to communicate effectively in both English and Arabic.
• High attention to detail, strong follow-through, and professional presence under pressure.