Digital Sales Operations Analyst
Visa
Employer Active
Posted 9 hrs ago
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Experience
5 - 7 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
1. Contract Processes & Compliance
- Partner with Legal, Finance, Deals and Sales to streamline contract workflows and maintain audit-ready documentation.
- Liaise with Product partners to develop standardized agreements and processes for VAS/CMS sales plays
- Track and manage waiver requests and incentive exceptions in coordination with compliance teams
2. Interdepartmental Coordination
- Serve as the operational bridge between Digital Sales, Marketing, Finance, Sales Excellence, Client Success, Implementation, Deals and Product teams.
- Facilitate cross-functional alignment on sales motions, onboarding processes, and product readiness
- Support escalation management and ensure timely resolution of internal blockers.
3. Data Collection & Reporting
- Own the process for aggregating and validating call data from internal systems (e.g., CRM, call tracking tools).
- Collaborate with analytics and IT teams to ensure data accuracy and availability for performance reporting.
- Support the development of dashboards and insights for leadership reviews.
4. Client Services & Customer Issue Resolution
- Act as the primary point of contact for Client Success, Implementation on operational matters.
- Triage and resolve customer service issues in partnership with account executives and support teams.
- Monitor SLA adherence and escalate breaches as needed
Desired Candidate Profile
Basic Qualifications
5+ years of experience in Sales Operations, Business Operations, or a related field.
Strong understanding of digital sales processes, CRM systems (e.g., Dynamics), and contract workflows.
Proven ability to manage cross-functional projects and drive accountability.
Strong Analytics skill set
Excellent communication and problem-solving skills.
Experience working with Client Success or customer-facing teams is a plus.
Preferred Qualifications
Expert at MS Excel. Ability to conduct data analysis and provide meaningful insights
Familiarity with tools like Tableau , or Power BI.
Knowledge of compliance frameworks and risk mitigation practices.
Ability to thrive in a fast-paced, matrixed environment.
Company Industry
Department / Functional Area
Keywords
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Visa
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
https://www.talentmate.com/jobs/uae/dubai/digital-sales-operations-analyst/2509-1919-276