Diagnostic Technician Ali & Sons

Key Responsibilities:

• Inspect vehicles using specialist diagnostic tools to identify and repair faults.
• Make clear diagnoses of complex electronic systems at the instruction of the Service Advisor, often in the presence of the customer.
• Ensure all customer complaints are accurately diagnosed, corrected, and documented with a completed quote.
• Perform comprehensive vehicle inspections using VDS testers and guided fault-finding programs.
• Review complete vehicle history/records and other information to determine necessary repairs.
• Coordinate with Parts Advisor, Team Leader, and Workshop Controller to ensure correct parts are ordered.
• Stay updated with factory technical bulletins and participate in ongoing training.
• Highlight and address all pending technical/warranty campaigns for MG vehicles.
• Distinguish between operational issues, system behavior, and technical faults.
• Ensure complaints related to networking, communication systems, and distributed functions are properly diagnosed and corrected.
• Maintain an inventory of special diagnostic tools.
• Follow warranty processes and prepare required technical reports.
• Report any quality issues on new vehicles.
• Supervise and mentor diagnosis team members, ensuring proper tool usage and adherence to MG guidelines & IEM SOPs.
• Maintain professional appearance, positive attitude, and a clean, organized work environment.
• Adhere to health and safety regulations.
• Perform other duties as assigned by the Service Manager or Master Technician.