Desktop Support Engineer YOSH HOSPITALITY

About the Role

We are seeking a proactive and service-oriented Desktop Support Engineer to provide frontline IT hardware and software support across our head office and branch locations. You will play a key role in maintaining operational efficiency by resolving technical issues, performing preventive maintenance, managing IT assets, and ensuring end-user satisfaction. This role is ideal for someone who enjoys hands-on troubleshooting and has a passion for delivering excellent IT support in a fast-paced environment.

Key Responsibilities

• Provide tier 1 IT support to head office and branch staff, resolving hardware and software issues.
• Build and maintain strong relationships with IT service providers to ensure timely issue resolution.
• Close help desk tickets promptly, ensuring high end-user satisfaction.
• Perform preventive maintenance on desktops, laptops, printers, and other IT equipment.
• Handle basic repairs, installations, and configurations of systems and peripheral devices.
• Report recurring issues or escalated user complaints to the Line Manager.
• Submit monthly incident reports to support continuous improvement in IT services.
• Maintain and regularly update the IT asset inventory and capacity reports for all locations.
• Raise purchase requisitions for new IT requirements after appropriate approval.
• Perform other duties as assigned by the Line Manager.

Education & Qualifications

• Diploma in Computer Science, IT, or a related field
• Advanced IT certifications preferred (e.g., Microsoft Desktop Support Technician)
• Must possess a valid driving license

Experience Requirements

• Minimum 2 years of experience in IT or desktop support
• Experience providing technical support for hardware, software, and peripherals

Knowledge & Skills

• Strong technical knowledge of PCs, desktops, laptops, printers, and common peripherals
• Familiarity with commonly used software applications in a business environment
• Up-to-date on IT tools, hardware trends, and gadgets
• Excellent communication, presentation, and interpersonal skills
• Proactive mindset with a positive attitude and desire for continuous learning
• Ability to work independently and manage tasks under pressure

Why Join Us?

This is a great opportunity to join a dynamic and growing organization where your IT support skills will be valued and developed. You’ll work with a supportive team, gain exposure to various technologies, and contribute directly to business success.