Desktop Engineer GLOVIS TECHNOLOGIES - SOLE PROPRIETORSHIP L.L.C

Multiple Vacancies

Posted 30+ days ago

Experience

2 - 6 Years

Monthly Salary

AED 4,000 - 5,500 ($1,081 - $1,486)

Job Location

Abu Dhabi - United Arab Emirates (UAE)

Education

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering(Computers), Master of Technology/Engineering(Computers)

Nationality

Any Nationality

Gender

Any

Vacancy

32 Vacancies

Job Description

Roles & Responsibilities

  • Install, configure, and maintain desktop operating systems and software applications to ensure smooth user experience and productivity.
  • Provide first-level technical support to end-users, diagnosing and resolving hardware and software issues promptly and efficiently.
  • Manage user accounts, permissions, and access rights within Active Directory, ensuring security and compliance standards are met.
  • Conduct regular system updates and patches, proactively identifying vulnerabilities and implementing solutions to safeguard company data.
  • Perform hardware upgrades and repairs, assessing equipment needs and recommending solutions to enhance operational efficiency.
  • Document troubleshooting processes and solutions in a knowledge base, improving team efficiency and end-user satisfaction.
  • Collaborate with IT teams to deploy new technologies and ensure seamless integration into existing systems and workflows.
  • Monitor system performance and usage metrics, analyzing data to identify areas for improvement and optimize resource allocation.

Desired Candidate Profile

  • Bachelor's degree in Information Technology, Computer Science, or a related field, demonstrating a strong foundation in technical principles.
  • A minimum of 3 years of hands-on experience in a desktop support role, showcasing expertise in troubleshooting and user support.
  • Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar credentials to validate skills.
  • Experience working in a corporate environment, particularly in industries such as finance, healthcare, or technology, to understand sector-specific challenges.
  • Familiarity with IT ticketing systems and remote support tools, enhancing efficiency in managing user requests and incidents.
  • Strong knowledge of Windows and macOS operating systems, along with proficiency in Microsoft Office Suite and common software applications.
  • Excellent verbal and written communication skills, essential for effective interaction with users and documentation of technical processes.
  • Ability to work collaboratively in a team environment, contributing to a positive workplace culture and shared goals.
  • Strong analytical and problem-solving skills, allowing for quick identification of issues and implementation of effective solutions.
  • Detail-oriented mindset with a passion for technology, continuously seeking to learn and adapt to evolving IT landscapes.

Employment Type

    Full Time

Company Industry

  • IT - Software Services

Department / Functional Area

  • IT Hardware Support
  • IT Hardware Repair & Maintenance

Keywords

  • Hardware Maintenance
  • Desktop Operations Specialist
  • IT Support Specialist
  • System Monitoring
  • Desktop Support
  • Support Services Engineer

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GLOVIS TECHNOLOGIES - SOLE PROPRIETORSHIP L.L.C

Glovis Technologies is an end to end ICT Infrastructure and security solution providing company head quartered in Abu Dhabi, UAE. We have nurtured partnerships with the world’s leading technology companies and invested in a talented, skilled workforce to implement solutions that cater to customer’s specific, complex and diverse business needs. Glovis technologies deliver its services and solutions around globe with prime focus on the Middle east & African region. We are committed to build our business on trust and confidence our clients extended to us.

Read More

Jijo - hr

AL SHAMOOK TOWER MUSAFFAH, Abu Dhabi, 123456 United Arab Emirates, Abu Dhabi, United Arab Emirates (UAE)

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